Iced Tea & Coffee Brewer Guide

Commercial tea/coffee brewers are simple machines — almost every problem is water supply, power, or buildup on the sprayhead, funnel, or urn faucet. This covers the quick fixes, the cleaning routine, and proper startup and shutdown. For anything beyond cleaning, request service — or call 1-800-372-5098.

Brew cycle won't start

1. Water lines and valves open? Check the supply to the brewer.
2. Plugged in? Check the outlet and the circuit breaker.
3. ON/OFF switch working? If the switch itself is dead, that's a service

call.

Tea or coffee tastes weak or bitter

1. Correct brew button selected for the batch size and product.
2. Clean the sprayhead and the brew-funnel tip. Mineral deposits restrict

water flow and ruin the brew — and a thin film can block flow even when light passes through the holes. Clear each sprayhead hole and the fitting it screws into.

1. Clean and sanitize the brew basket — old tea residue turns brews

bitter.

1. Disassemble and clean the urn faucet with sanitizer solution — a

dirty faucet taints everything that passes through it.

Cleaning routine

Never run brewer parts through a dishwasher, never use hot water or bleach on them, and never clean the brewer with a water-jet device. A damp cloth with mild, non-abrasive detergent is right for all surfaces.

After each use:

• Clean the brew basket in sanitizer, rinse, air dry. The funnel tip and

screen must be free of tea particles.

Weekly:

• Turn the brewer off and wipe down the exterior.
• Remove the sprayhead, wash in sanitizer, rinse, air dry; clean the

underside where it attaches so nothing is blocked.

• Urn deep clean: remove the faucet (turns off clockwise), disassemble

it fully, brush-clean the parts in warm water with detergent, then soak them in sanitizer at least 10 minutes; rinse and air dry. Brush the inside of the urn with mild detergent, rinse, and let it air-dry overnight. Clean the threaded faucet shank with a nozzle brush before reassembling.

• For a deeper sanitize: fill the urn with sanitizer solution and let it

soak overnight, drawing a couple of ounces through the faucet so the faucet internals soak too.

Every 6 months:

• Replace the faucet seat cup (the rubber the faucet seals against) — worn

seat cups are why urn faucets drip.

Startup (new install, or after a shutdown)

1. Water on, and confirm the water filter is current.
2. Plug in the power cord but leave the power off; confirm the sprayhead is

clean, in place, and secure; set the funnel in place empty (no tea).

1. Turn on power and give the brewer ~20 minutes to reach brewing

temperature.

1. Brew three full water-only batches and discard them.
2. Brew a normal batch with product and taste it. If there's an off-taste,

brew one more batch and taste again; if it still isn't right, place a service call.

Shutdown (seasonal close or extended idle)

1. Disconnect power.
2. Run the full cleaning routine above — brew funnel spotless, sprayhead

clear, urn and faucet sanitized — so the machine sleeps clean.