Juice dispensers
Resources · Troubleshooting guide

Refrigerated Juice Dispenser Guide

Refrigerated juice dispensers pour from chilled concentrate packages loaded inside the cabinet, mixed with water at the valve. The routine that keeps them healthy: prime after any package change, daily flush-and-wipe, and a bi-monthly sanitize of the lines. For anything beyond this, request service — or call 1-800-372-5098.

One food-safety rule to know: after sanitizing juice lines, do not rinse with fresh water — purge the sanitizer through with the juice product itself until there is no aftertaste (an NSF requirement; standing rinse water in juice lines is a health hazard, and residual sanitizer must be flushed by product).

Loading a concentrate package

  1. Make sure the package is properly thawed (refrigerated, never

heat-thawed).

  1. Turn the key to the FLUSH position and open the dispenser doors.
  2. Shake the package vigorously and set it into the slot for its flavor.
  3. Insert the check valve (O-ring side) into the package cap.
  4. Prime that flavor's pump until the juice pours consistent (a couple of

ounces), then turn the key back to ON.

Sputtering, watery, or empty pours (air in the system)

After a package change or an outage, purge the air:

  1. Turn the key to FLUSH.
  2. Put a cup under the leftmost nozzle and dispense until a clear, steady

stream appears; repeat for each valve moving left to right.

  1. Turn the key back to ON and prime each pump, dispensing a little from

each valve until product is visible and consistent.

If a valve stays watery with a full, shaken, properly-seated package and a primed pump, file a service request.

Daily cleaning

  1. Wash hands; mix approved sanitizer in a clean bucket.
  2. Key to FLUSH; flush each valve until only clear water dispenses.
  3. Wash the drip tray and cup rest in sanitizer, rinse with warm water,

reinstall; make sure the drain tube is seated.

  1. Wipe up any spilled concentrate inside the cabinet.
  2. Key back to ON and re-prime the pumps.

Never run nozzles or the drip tray through a dishwasher; never hot water or bleach. And never soak juice nozzles in chlorine solution overnight — it swells and deteriorates the plastic.

Bi-monthly sanitizing (the full line clean)

  1. Key to FLUSH; flush each valve to clear water.
  2. Remove each concentrate package (lift its check valve out first) and

refrigerate it.

  1. Remove the nozzles, brush-wash them in sanitizer, rinse, dry, reinstall.
  2. Fill the sanitizer container (or a large cup) with cool chlorinated

sanitizer solution, place it where the package sits, and seat the check valve in it.

  1. Run each pump about 2 minutes so the lines fill with sanitizer, then let

it sit 5 minutes. Repeat the run-and-sit once more per valve, then pump the container empty.

  1. Reinstall the packages and check valves, prime each pump until only

concentrate flows, and pour a couple of ounces from each valve — remember: purge with product, no fresh-water rinse.

  1. Finish with the daily steps (drip tray, wipe-down, key to ON).

Shutdown (extended idle)

Flush each valve to clear water, remove and refrigerate the concentrate packages, wash the nozzles (no overnight chlorine soak), sanitize the lines exactly as in the bi-monthly procedure, and unplug the dispenser.

Still not pouring right?

Our technicians cover the whole Bay Area — most service calls are handled within 24–48 hours.