TERMS AND CONDITIONS
AS A CUSTOMER OF BRIX BEVERAGE, YOU AGREE AND ACCEPT THE FOLLOWING TERMS AND CONDITIONS.
Brix Beverage will replace all products purchased within a 30-day period per customer requests. Opened products cannot be returned or credited as they are considered a food item and are managed according to state and local health laws that prohibit the redistribution of used food products. Brix Beverage will replace or reimburse customers for all purchases that are recalled from the original manufacturer within 24 hours.
are generally pre-sold by an agent for delivery on your scheduled delivery day. All called in orders must be made before 4:30pm on the. prior day for next day delivery. A HOTSHOT fee of $50 may be imposed for same-day delivery. If you have delivery questions or concerns, please call us at 510-564-2700 and ask to speak with a manager.
HOURS OF OPERATION
We are open from 9:00AM to 5:00PM M-F. We are closed Sat – Sun. Our Service hours are 7:00AM to 4:00PM MFRI, with limited service on Sat. You can call our 24 Hour Weekend Answering Service to speak with a live agent. However, they will only act as a message service after regular business hours.
Service calls will be handled in the order it is received. Dispatch will determine otherwise based on location of accounts. Saturday service is available but limited. All customers with service contracts will be serviced within 24 to 48 hours of their call, unless the call is received on a Sunday. For all other customers (without a service contract), we will do our best to provide service within a timely manner. If you have a service related issue during office hours, our staff will attempt to walk you through your problem over the phone. If that results unsuccessful a Service Work Ticket will be issued for a tech to meet you with a 4-hour time window. Most problems are simple fixes and are handled over the phone, thus saving time and money for both parties. We realize EMERGENCIES happen. Because of this, we have technicians on call for Emergencies. Emergencies are calls where a customer or property is in danger because of our leased equipment.
Payments are due on the statement due date. All payments are to be mailed to:
BRIX BEVERAGE / ALAMEDA POINT BEVERAGE GROUP
ATTN: ACCOUNTS RECEIVABLE
1951 MONARCH ST. HANGAR 200
ALAMEDA, CA 94501-7574
CREDIT / NET 30
All credit customers have 30 day terms. Cash and COD customers pay upon delivery, but may have equipment and tank rental charges that are charged to the account monthly. Charges will be imposed on any balance remaining unpaid after 30 days computed at 1.5% per month. Listed as "Finance Charge" on your statement. No changes will be made to invoices after 120 days. If your check is returned it will be automatically resubmitted. Your account will be placed on hold if your check is returned. You are responsible for all costs associated with collections, including all NSF fees. After 3 NSF Checksin a calendar year, your account will be placed on COD.
Your account will be placed on hold after 45 days of nonpayment. Orders can only be approved by management, not the drivers. If you are on hold, you must pay the driver directly or call the office and pay by credit card. To pay online, visit and sign up for an online account. Credit Card payments are accepted at delivery, online, or by phone. For payments, and account questions, please call 510-564-2700 or 1-800-372-5098
TANKS & CYLINDERS
Your BEER GAS AND CO2 tanks have a $5 monthly rental fee, per tank.
Please review your statement closely and look out for this charge, if necessary, give us a call to let us know how many tanks you possess and we can update our system for accuracy. After 90 days of nonpayment, customers will be charged a $120 fee for the cost of the tank. Federal law requires us to have tanks inspected within a specific time frame. Tanks that are not returned within specified time may lose certification, and can become a danger if not properly serviced by us.
Equipment and rental leasing fees are due on their specified invoice date. If your Leasing or Rental fees for equipment becomes more than 60 days late-a service hold will be placed on your account. Over 90 days, orders will be placed in our system for the equipment to be removed from the account. Customers that are late on rental and leasing fees a total of 3 times in one calendar year may be required to pay by credit card automatically at the beginning of each calendar month, or will be subject to equipment removal.
IF YOU HAVE QUESTIONS REGARDING THESE TERMS AND CONDITIONS, OR ANY ACCOUNT RELATED QUESTIONS, PLEASE CALL OUR 24 HR HOTLINE AT 1-800-372-5098